/* Runtime support messenger. Layout follows approved design/49 prototype03. */
@font-face{font-family:AveCorInter;src:url('/assets/InterVariable.woff2') format('woff2');font-weight:100 900;font-display:swap}
.sm-root{color-scheme:dark;--bg:#071326;--surface:rgba(11,29,48,.91);--raised:#112b43;--paper:#0d2339;--line:#28445d;--soft-line:rgba(128,181,218,.12);--text:#eef4fc;--muted:#9eb6cd;--blue:#59bdff;--primary:#087bf2;--green:#46d7b1;--shadow:0 30px 90px #0005;--incoming:#122c43;--outgoing:#123f66;--field:#0b2137;--veil:linear-gradient(180deg,rgba(5,17,33,.86),rgba(6,22,39,.7) 60%,rgba(5,18,35,.3));--glow:#45c4ff}
html[data-theme=light] .sm-root{color-scheme:light;--bg:#e9f0f8;--surface:rgba(250,253,255,.94);--raised:#eef4fa;--paper:#f8fbfe;--line:#cdddeb;--soft-line:rgba(63,106,148,.12);--text:#172d43;--muted:#60778d;--blue:#0875c6;--primary:#087bf2;--green:#087e68;--shadow:0 24px 70px #23446624;--incoming:#edf3f9;--outgoing:#e0f0ff;--field:#f2f7fc;--veil:linear-gradient(180deg,rgba(241,247,255,.89),rgba(235,244,253,.78) 60%,rgba(232,242,252,.38));--glow:#44a8ed}
.sm-root *{box-sizing:border-box}.sm-root{margin:0;color:var(--text);font:14px/1.5 AveCorInter,Arial,sans-serif;background:var(--bg);height:100dvh;min-width:320px}.sm-root:before{content:'';position:fixed;inset:0;background:var(--veil),url('/assets/workspace-mountains.png') left bottom/cover;z-index:-2}.sm-root button,.sm-root input,.sm-root textarea,.sm-root select{font:inherit;color:inherit}.sm-root button,.sm-root a,.sm-root input,.sm-root textarea{ -webkit-tap-highlight-color:transparent}.sm-root button{cursor:pointer;border:0}.sm-root a{color:var(--blue);text-decoration:none}.sm-root button{background:none}.sm-root button:focus-visible,.sm-root a:focus-visible,.sm-root input:focus-visible,.sm-root textarea:focus-visible{outline:2px solid var(--blue);outline-offset:3px}.sm-root button:disabled{cursor:default;opacity:.5}.sm-root svg{width:20px;height:20px;stroke:currentColor;fill:none;stroke-width:1.6;stroke-linecap:round;stroke-linejoin:round;flex-shrink:0}.sm-root h1,.sm-root h2,.sm-root h3,.sm-root p{margin:0}.sm-root h1{font-size:20px;letter-spacing:-.6px;line-height:1.3}.sm-root h2{font-size:15px;letter-spacing:-.2px}.sm-root small{font-size:12px}.sm-root img{object-fit:contain}.sm-root .muted{color:var(--muted)}.sm-root .eyebrow{font-size:11px;letter-spacing:1.4px;text-transform:uppercase;font-weight:600;color:var(--muted)}.sm-root .icon-btn{width:36px;height:36px;display:inline-flex;align-items:center;justify-content:center;border:1px solid transparent;border-radius:9px;color:var(--muted)}.sm-root .icon-btn:hover{background:var(--raised);color:var(--blue);border-color:var(--line)}.sm-root .primary{background:var(--primary);color:white;border-radius:9px;padding:9px 13px;font-size:13px;display:inline-flex;align-items:center;justify-content:center;gap:7px;min-height:40px;font-weight:550}.sm-root .primary:hover{background:#168cfb}.sm-root .secondary{border:1px solid var(--line);background:var(--raised);border-radius:8px;padding:7px 10px;font-size:12px;display:inline-flex;align-items:center;justify-content:center;gap:7px;min-height:34px}.sm-root .secondary:hover{border-color:var(--blue);color:var(--blue)}.sm-root .pill{font-size:11px;line-height:22px;display:inline-flex;align-items:center;gap:5px;border:1px solid var(--line);border-radius:20px;padding:0 8px;color:var(--muted);white-space:nowrap}.sm-root .pill.green{color:var(--green);border-color:color-mix(in srgb,var(--green) 26%,transparent);background:color-mix(in srgb,var(--green) 6%,transparent)}.sm-root .dot{width:6px;height:6px;border-radius:50%;background:var(--green);display:inline-block;flex-shrink:0}.sm-root .brand{display:flex;align-items:center;gap:9px;font-size:18px;font-weight:700;letter-spacing:-.6px;color:var(--text)}.sm-root .brand img{height:28px;width:29px}.sm-root .demo{color:var(--muted);font-size:11px;display:flex;align-items:center;gap:7px}.sm-root .demo:before{content:'';width:5px;height:5px;border-radius:50%;background:var(--blue)}.sm-root .avatar{display:inline-flex;width:39px;height:39px;align-items:center;justify-content:center;border-radius:13px;background:linear-gradient(140deg,#245887,#13314e);color:#bce3ff;font-weight:600;font-size:12px;flex-shrink:0;position:relative;border:1px solid #5da4dd35}.sm-root .avatar.purple{background:linear-gradient(140deg,#555086,#2b284d);color:#e4ddff}.sm-root .avatar.teal{background:linear-gradient(140deg,#256774,#143a43);color:#c1f2ee}.sm-root .avatar.amber{background:linear-gradient(140deg,#745c33,#392e1e);color:#ffe3b6}.sm-root .avatar.agent{background:linear-gradient(140deg,#168dd8,#14468f);color:#fff}.sm-root .avatar.agent:after{content:'';position:absolute;bottom:-2px;right:-2px;width:9px;height:9px;border-radius:50%;border:2px solid var(--paper);background:#46d7b1}.sm-root .avatar.tiny{width:27px;height:27px;border-radius:9px;font-size:9px}.sm-root .top{height:72px;max-width:1648px;margin:auto;display:flex;align-items:center;justify-content:space-between;padding:0 32px;gap:12px}.sm-root .top-left,.sm-root .top-right{display:flex;align-items:center;gap:18px}.sm-root .top-divider{height:18px;width:1px;background:var(--line)}.sm-root .support-label{font-size:13px;color:var(--muted)}.sm-root .operator-shell{height:calc(100dvh - 100px);max-width:1584px;margin:0 28px 28px;display:grid;grid-template-columns:64px 306px minmax(0,1fr) 266px;border:1px solid var(--line);border-radius:20px;background:var(--surface);box-shadow:var(--shadow);backdrop-filter:blur(20px);overflow:hidden;position:relative}.sm-root .operator-shell:before{content:'';position:absolute;height:1px;left:20%;right:20%;top:0;background:linear-gradient(90deg,transparent,var(--blue),transparent);opacity:.7;pointer-events:none}.sm-root .rail{border-right:1px solid var(--soft-line);padding:20px 12px;display:flex;align-items:center;flex-direction:column;gap:13px;background:color-mix(in srgb,var(--bg) 27%,transparent)}.sm-root .rail .rail-item{width:40px;height:40px;border-radius:11px;display:grid;place-items:center;color:var(--muted)}.sm-root .rail .rail-item.active{color:var(--blue);background:color-mix(in srgb,var(--blue) 12%,transparent);border:1px solid color-mix(in srgb,var(--blue) 26%,transparent);box-shadow:0 0 18px #36a8f90a}.sm-root .rail .rail-bottom{margin-top:auto;display:grid;gap:12px;justify-items:center}.sm-root .inbox{min-width:0;border-right:1px solid var(--line);display:flex;flex-direction:column;overflow:hidden}.sm-root .inbox-head{padding:24px 21px 18px}.sm-root .inbox-title{display:flex;justify-content:space-between;align-items:center;margin-bottom:5px}.sm-root .inbox-head p{font-size:12px;color:var(--muted)}.sm-root .search{height:38px;border:1px solid var(--line);border-radius:9px;display:flex;align-items:center;gap:8px;padding:0 10px;margin-top:20px;background:var(--field);color:var(--muted)}.sm-root .search svg{width:16px;height:16px}.sm-root .search input{background:none;border:0;outline:none;min-width:0;width:100%;font-size:12px}.sm-root .filters{display:flex;gap:3px;padding:0 16px 16px}.sm-root .filter{padding:6px 9px;font-size:12px;color:var(--muted);border:1px solid transparent;border-radius:7px;white-space:nowrap}.sm-root .filter.active{color:var(--blue);background:color-mix(in srgb,var(--blue) 9%,transparent);border-color:color-mix(in srgb,var(--blue) 24%,transparent)}.sm-root .filter b{font-size:10px;font-weight:500;margin-left:4px;opacity:.75}.sm-root .conversations{overflow:auto;padding:0 10px 12px;flex:1}.sm-root .conversation-row{display:flex;width:100%;gap:11px;text-align:left;border-radius:12px;padding:15px 10px;position:relative;border:1px solid transparent;margin-bottom:4px;transition:background .18s}.sm-root .conversation-row:hover{background:var(--raised)}.sm-root .conversation-row.selected{background:linear-gradient(100deg,color-mix(in srgb,var(--blue) 13%,transparent),color-mix(in srgb,var(--blue) 3%,transparent));border-color:color-mix(in srgb,var(--blue) 27%,transparent)}.sm-root .conversation-row.selected:before{content:'';position:absolute;left:-1px;top:23px;bottom:23px;width:2px;background:var(--blue);border-radius:3px;box-shadow:0 0 12px var(--blue)}.sm-root .conversation-info{flex:1;min-width:0}.sm-root .conversation-name{display:flex;justify-content:space-between;gap:8px;font-size:13px;font-weight:550;margin-bottom:3px}.sm-root .conversation-name time{font-size:10px;color:var(--muted);font-weight:400;padding-top:2px}.sm-root .company-line{font-size:11px;color:var(--muted);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.sm-root .snippet{font-size:12px;color:var(--muted);white-space:nowrap;overflow:hidden;text-overflow:ellipsis;margin-top:7px}.sm-root .row-bottom{display:flex;align-items:center;justify-content:space-between;margin-top:8px;gap:8px}.sm-root .row-topic{font-size:10px;color:var(--muted)}.sm-root .unread{background:var(--primary);color:#fff;min-width:18px;line-height:18px;text-align:center;font-size:10px;border-radius:6px}.sm-root .inbox-footer{border-top:1px solid var(--soft-line);padding:16px 21px;font-size:11px;color:var(--muted);display:flex;gap:8px;align-items:center}.sm-root .inbox-footer svg{width:14px;height:14px}.sm-root .conversation{min-width:0;min-height:0;display:flex;flex-direction:column;position:relative;background:radial-gradient(ellipse at 90% 40%,#248ed509,transparent 70%)}.sm-root .conversation-head{display:flex;align-items:center;padding:20px 24px;gap:12px;border-bottom:1px solid var(--line);min-height:85px}.sm-root .conversation-head .name{font-size:14px;font-weight:600}.sm-root .conversation-head .detail{color:var(--muted);font-size:11px;margin-top:3px}.sm-root .head-copy{flex:1;min-width:0}.sm-root .head-actions{display:flex;gap:7px;align-items:center}.sm-root .mobile-back{display:none}.sm-root .messages{padding:0 26px 16px;overflow:auto;flex:1;min-height:0;scrollbar-width:thin;scrollbar-color:var(--line) transparent}.sm-root .date{display:flex;align-items:center;gap:13px;justify-content:center;font-size:10px;color:var(--muted);margin:24px 0 20px}.sm-root .date:before,.sm-root .date:after{content:'';height:1px;background:var(--soft-line);width:48px}.sm-root .context-chip{display:flex;align-items:center;gap:11px;max-width:420px;margin:0 auto 24px;padding:11px 13px;border:1px solid var(--line);border-radius:11px;background:color-mix(in srgb,var(--raised) 42%,transparent)}.sm-root .source-logo{width:28px;height:28px;border-radius:8px;flex-shrink:0}.sm-root .context-chip strong{display:block;font-size:12px;font-weight:550}.sm-root .context-chip span{font-size:11px;color:var(--muted)}.sm-root .context-chip svg{width:15px;color:var(--muted);margin-left:auto}.sm-root .message-row{display:flex;gap:9px;margin:0 0 18px;align-items:flex-end}.sm-root .message-row.outgoing{flex-direction:row-reverse}.sm-root .message-wrap{max-width:87%}.sm-root .message-meta{font-size:10px;color:var(--muted);margin-bottom:5px;padding:0 2px}.sm-root .outgoing .message-meta{text-align:right}.sm-root .bubble{padding:12px 15px;background:var(--incoming);border:1px solid var(--soft-line);border-radius:14px 14px 14px 4px;line-height:1.65;font-size:13px;overflow-wrap:anywhere}.sm-root .outgoing .bubble{background:var(--outgoing);border-color:color-mix(in srgb,var(--blue) 24%,transparent);border-radius:14px 14px 4px 14px}.sm-root .message-time{font-size:10px;color:var(--muted);text-align:right;margin-top:5px;display:flex;gap:4px;align-items:center;justify-content:flex-end}.sm-root .message-time svg{width:13px;height:13px;color:var(--blue)}.sm-root .file-card{margin-top:10px;border:1px solid var(--line);border-radius:9px;background:color-mix(in srgb,var(--bg) 30%,transparent);padding:10px;display:flex;gap:10px;align-items:center;width:100%;text-align:left}.sm-root .file-thumb{width:46px;height:36px;background:linear-gradient(150deg,#17507a,#183146);border-radius:6px;display:grid;place-items:center;color:#6bc5ff;flex-shrink:0}.sm-root .file-card b{display:block;font-size:11px;font-weight:500}.sm-root .file-card small{font-size:10px;color:var(--muted)}.sm-root .system-message{text-align:center;font-size:11px;color:var(--muted);margin:18px 0}.sm-root .system-message.note{padding:12px;background:#ac853b12;border:1px dashed #af905354;border-radius:10px;color:var(--muted);text-align:left}.sm-root .composer-area{border-top:1px solid var(--line);padding:12px 20px 14px;background:color-mix(in srgb,var(--paper) 60%,transparent)}.sm-root .composer-tabs{display:flex;align-items:center;justify-content:space-between;margin-bottom:10px}.sm-root .tabs{display:flex;gap:15px}.sm-root .tabs button{font-size:11px;color:var(--muted);padding:0 0 5px;border-bottom:1px solid transparent}.sm-root .tabs button.active{color:var(--text);border-color:var(--blue)}.sm-root .ai-action{color:var(--blue);display:flex;align-items:center;gap:5px;font-size:11px}.sm-root .ai-action svg{width:14px;height:14px}.sm-root .compose-box{border:1px solid var(--line);border-radius:12px;background:var(--field);overflow:hidden;transition:border-color .2s}.sm-root .compose-box:focus-within{border-color:var(--blue);box-shadow:0 0 0 3px #3298df08}.sm-root .compose-box textarea{resize:none;background:none;border:0;outline:none!important;width:100%;padding:13px 14px 4px;line-height:1.55;font-size:13px;min-height:66px;max-height:112px;display:block}.sm-root .compose-box textarea::placeholder{color:var(--muted);opacity:.85}.sm-root .compose-bottom{padding:4px 8px 8px;display:flex;align-items:center;justify-content:space-between}.sm-root .tools{display:flex;align-items:center;gap:2px}.sm-root .tools .icon-btn{width:30px;height:30px}.sm-root .tools svg{width:17px;height:17px}.sm-root .draft-label{font-size:10px;color:var(--muted);margin:0 7px}.sm-root .composer-foot{display:flex;justify-content:space-between;gap:8px;font-size:10px;color:var(--muted);margin-top:8px}.sm-root .composer-foot svg{height:11px;width:11px;vertical-align:middle}.sm-root .ai-draft{margin:0 0 9px;background:color-mix(in srgb,#8c83ff 8%,transparent);border:1px solid #8a85d54a;border-radius:9px;padding:9px 11px;font-size:11px;display:flex;align-items:center;justify-content:space-between;gap:10px;color:var(--muted)}.sm-root .ai-draft strong{color:var(--text);font-size:11px;font-weight:500}.sm-root .attachment-chip{font-size:11px;color:var(--blue);padding:4px 14px 7px}.sm-root .closed-state{display:flex;gap:12px;align-items:center;justify-content:space-between;padding:8px 0;font-size:12px;color:var(--muted)}.sm-root .context-panel{border-left:1px solid var(--line);padding:24px 20px;overflow:auto;background:color-mix(in srgb,var(--bg) 18%,transparent)}.sm-root .context-panel h3{font-size:12px;font-weight:550;color:var(--muted);margin-bottom:20px}.sm-root .client-id{display:flex;align-items:center;gap:11px;margin-bottom:23px}.sm-root .client-id strong{font-size:13px;display:block}.sm-root .client-id small{display:block;color:var(--muted);font-size:11px;margin-top:2px}.sm-root .context-item{padding:15px 0;border-top:1px solid var(--soft-line)}.sm-root .context-item>small{display:block;color:var(--muted);font-size:11px;margin-bottom:5px}.sm-root .context-item>strong{font-size:12px;font-weight:500;display:block}.sm-root .context-item .pill{margin-top:4px}.sm-root .source-link{display:flex;align-items:center;gap:8px;font-size:12px;margin-top:8px}.sm-root .source-link img{width:20px;height:20px;border-radius:5px}.sm-root .quick-actions{display:grid;gap:8px;margin-top:17px}.sm-root .context-note{margin-top:26px;padding:12px;border:1px solid var(--line);border-radius:10px;background:linear-gradient(140deg,#2196e909,transparent);font-size:11px;color:var(--muted);line-height:1.65}.sm-root .context-note svg{width:14px;height:14px;color:var(--blue);margin-bottom:6px}.sm-root .context-note strong{display:block;font-size:11px;color:var(--text);margin-bottom:4px}.sm-root .empty-list{padding:30px 14px;text-align:center;color:var(--muted);font-size:12px}.sm-root .toast{position:fixed;left:50%;bottom:24px;transform:translate(-50%,15px);padding:12px 17px;color:var(--text);background:var(--paper);border:1px solid var(--line);border-radius:11px;box-shadow:var(--shadow);font-size:12px;z-index:100;opacity:0;transition:.2s;pointer-events:none;max-width:calc(100% - 28px);text-align:center}.sm-root .toast.visible{opacity:1;transform:translate(-50%,0)}.sm-root .shot-dialog{position:fixed;inset:0;background:#030c19b3;backdrop-filter:blur(8px);z-index:80;display:grid;place-items:center;padding:20px}.sm-root .shot-dialog>section{width:min(600px,100%);background:var(--paper);border:1px solid var(--line);border-radius:18px;padding:22px}.sm-root .shot-dialog header{display:flex;align-items:center;justify-content:space-between;margin-bottom:20px}.sm-root .shot-dialog svg.chart{width:100%;height:auto}.sm-root .shot-dialog p{color:var(--muted);font-size:12px;margin-top:10px}.sm-root .context-toggle{display:none}.sm-root .mobile-context{display:none}.sm-root .mini-app-tag{font-size:10px;color:var(--muted);display:flex;gap:5px;align-items:center}.sm-root .mini-app-tag img{width:17px;height:17px;border-radius:5px}.sm-root .proto-strip{position:fixed;left:0;top:0;right:0;height:28px;background:var(--paper);border-bottom:1px solid var(--line);z-index:5;display:flex;align-items:center;justify-content:center;gap:14px;font-size:10px;color:var(--muted)}.sm-root .proto-strip a{font-size:10px}.sm-root .dashboard-frame{position:fixed;inset:28px 0 0;width:100%;height:calc(100% - 28px);border:0;background:var(--bg)}.sm-root .chat-launcher{position:fixed;right:28px;bottom:26px;z-index:8;display:flex;align-items:center;gap:10px;padding:11px 16px 11px 11px;border-radius:16px;color:var(--text);border:1px solid color-mix(in srgb,var(--blue) 55%,var(--line));background:var(--surface);backdrop-filter:blur(18px);box-shadow:0 8px 35px #04111a44,0 0 26px #299efb0e;font-size:13px;font-weight:550;transition:transform .2s}.sm-root .chat-launcher:hover{transform:translateY(-3px)}.sm-root .chat-launcher .brand-orb{width:35px;height:35px;display:grid;place-items:center;border:1px solid #54bbff55;border-radius:12px;background:radial-gradient(circle at 20% 0%,#33afff35,#12396360)}.sm-root .brand-orb img{width:25px;height:25px}.sm-root .chat-launcher .dot{margin-left:5px}.sm-root .support-popup{position:fixed;right:28px;bottom:90px;width:448px;height:min(780px,calc(100dvh - 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small{font-size:11px;color:var(--muted);display:flex;align-items:center;gap:6px;margin-top:3px}.sm-root .popup-heading .icon-btn{margin-left:auto}.sm-root .agent-line{display:flex;align-items:center;gap:9px;margin-top:18px}.sm-root .agent-line .avatar{width:31px;height:31px;border-radius:10px;font-size:10px}.sm-root .agent-line strong{font-size:12px;font-weight:500;display:block}.sm-root .agent-line small{color:var(--muted);font-size:10px;display:block}.sm-root .agent-line .pill{margin-left:auto;font-size:10px}.sm-root .support-popup .messages{padding:0 17px 7px;background:radial-gradient(ellipse at 90% 25%,#2eaffb09,transparent 70%)}.sm-root .support-popup .date{margin:15px 0}.sm-root .support-popup .context-chip{padding:9px 10px;margin-bottom:17px}.sm-root .support-popup .context-chip .source-logo{height:23px;width:23px;border-radius:6px}.sm-root .support-popup .context-chip strong{font-size:11px}.sm-root .support-popup .context-chip span{font-size:10px}.sm-root .support-popup .message-wrap{max-width:90%}.sm-root .support-popup .message-row{margin-bottom:14px;gap:6px}.sm-root .support-popup .message-meta{font-size:10px}.sm-root .support-popup .bubble{padding:10px 12px;font-size:12px;line-height:1.65}.sm-root .support-popup .avatar.tiny{width:23px;height:23px;font-size:8px;border-radius:8px}.sm-root .support-popup .composer-area{padding:12px 14px 12px}.sm-root .support-popup .compose-box textarea{min-height:56px;font-size:12px;padding:11px 12px 3px}.sm-root .support-popup .primary{width:34px;height:34px;min-height:34px;padding:0;border-radius:8px}.sm-root .support-popup .composer-foot{font-size:9px;justify-content:center}.sm-root .support-popup .compose-bottom{padding-bottom:5px}.sm-root .support-popup .file-card{padding:8px}.sm-root .support-popup .file-thumb{width:35px;height:30px}.sm-root .support-popup .file-card b{font-size:10px}.sm-root .support-popup .file-card small{font-size:9px}.sm-root .support-popup .draft-label{display:none}.sm-root .widget-hidden .support-popup{display:none}.sm-root .widget-hidden .chat-launcher{box-shadow:0 0 0 4px #47b1ff0a,0 14px 35px #0005}.sm-root .client-body .toast{z-index:100;bottom:24px}.sm-root .offline-banner{padding:8px 14px;background:color-mix(in srgb,var(--blue) 8%,transparent);font-size:11px;color:var(--muted);border-bottom:1px solid var(--line)}.sm-root .operator-mobile-list{display:none}.sm-root .client-context-label{font-size:9px;color:var(--muted);text-align:center;margin:1px 0 9px}@keyframes appear{from{opacity:0;transform:translateY(12px)}to{opacity:1;transform:translateY(0)}}@media(prefers-reduced-motion:reduce){.sm-root *{animation:none!important;transition:none!important}}
@media(min-width:1640px){.sm-root .operator-shell{margin-left:auto;margin-right:auto}}
@media(max-width:1200px){.sm-root .operator-shell{grid-template-columns:56px 278px minmax(0,1fr)}.sm-root .context-panel{display:none}.sm-root .context-toggle{display:inline-flex}.sm-root .top{padding:0 24px}.sm-root .operator-shell{margin:0 20px 20px;height:calc(100dvh - 92px)}.sm-root .conversation-head{padding:18px}.sm-root .messages{padding-left:20px;padding-right:20px}.sm-root .mobile-context.open{display:block;position:absolute;right:15px;top:80px;width:245px;padding:18px;background:var(--paper);border:1px solid var(--line);border-radius:14px;box-shadow:var(--shadow);z-index:5}.sm-root .mobile-context .context-panel{display:block;border:0;padding:0;background:none}}
@media(max-width:900px){.sm-root .operator-shell{grid-template-columns:236px minmax(0,1fr);margin:0 14px 14px;height:calc(100dvh - 86px);border-radius:16px}.sm-root .rail{display:none}.sm-root .inbox-head{padding:20px 15px 14px}.sm-root .inbox-title h1{font-size:18px}.sm-root .filters{padding:0 10px 12px}.sm-root .filter{font-size:11px;padding:6px}.sm-root .conversations{padding:0 7px}.sm-root .conversation-row{gap:9px;padding:13px 7px}.sm-root .conversation-row .avatar{width:32px;height:32px;border-radius:10px;font-size:10px}.sm-root .conversation-name{font-size:12px}.sm-root .conversation-head{padding:16px 15px}.sm-root .conversation-head>.avatar{width:34px;height:34px;border-radius:10px}.sm-root .messages{padding:0 15px 10px}.sm-root .message-wrap{max-width:92%}.sm-root .bubble{font-size:13px;padding:11px 12px}.sm-root .message-row .avatar.tiny{display:none}.sm-root .head-actions .complete-label{display:none}.sm-root .head-actions .secondary{width:34px;padding:0}.sm-root .composer-area{padding:12px}.sm-root .compose-box textarea{font-size:12px}.sm-root .composer-foot{font-size:9px}.sm-root .top{padding:0 18px;height:72px}.sm-root .top-right .demo{font-size:10px}.sm-root .top-left{gap:12px}.sm-root .mini-app-tag{display:none}.sm-root .support-popup{right:20px;width:414px;height:min(800px,calc(100dvh - 150px))}.sm-root .chat-launcher{right:20px}}
@media(max-width:600px){.sm-root[data-page=operator]{height:100dvh;overflow:hidden}.sm-root .top{height:60px;padding:0 16px}.sm-root .top .brand{font-size:16px}.sm-root .top .brand img{width:24px;height:24px}.sm-root .top-divider,.sm-root .support-label,.sm-root .top-right .pill,.sm-root .top-right .demo{display:none}.sm-root .top-right{gap:5px}.sm-root .top .icon-btn{width:32px;height:32px}.sm-root .top-right:before{content:'Демо-прототип';font-size:10px;color:var(--muted)}.sm-root .operator-shell{height:calc(100dvh - 70px);margin:0 8px 10px;display:block;border-radius:16px}.sm-root .inbox{height:100%;border:0;display:none}.sm-root .conversation{height:100%}.sm-root .operator-shell.show-list .inbox{display:flex}.sm-root .operator-shell.show-list .conversation{display:none}.sm-root .operator-shell.show-list .mobile-context{display:none}.sm-root .inbox-head{padding:21px 18px 17px}.sm-root .inbox-title h1{font-size:23px}.sm-root .conversation-row{padding:17px 10px}.sm-root .conversation-row .avatar{width:39px;height:39px;border-radius:12px;font-size:12px}.sm-root .conversation-name{font-size:14px}.sm-root .company-line,.sm-root .snippet{font-size:12px}.sm-root .conversation-name time{font-size:11px}.sm-root .filters{padding:0 14px 14px;gap:7px}.sm-root .filter{font-size:12px;padding:6px 9px}.sm-root .mobile-back{display:inline-flex;margin-left:-5px;flex-shrink:0;width:29px;height:32px}.sm-root .conversation-head{padding:14px 12px;min-height:76px;gap:8px}.sm-root .conversation-head .name{font-size:13px}.sm-root .conversation-head .detail{font-size:10px}.sm-root .conversation-head>.avatar{width:32px;height:32px;font-size:10px}.sm-root .head-actions{gap:3px}.sm-root .head-actions .pill{display:none}.sm-root .head-actions .secondary{width:31px;height:31px;min-height:31px}.sm-root .head-actions .icon-btn{width:30px;height:31px}.sm-root .messages{padding:0 12px 10px}.sm-root .date{margin:18px 0}.sm-root .context-chip{margin-bottom:20px;padding:10px}.sm-root .message-wrap{max-width:94%}.sm-root .message-meta{font-size:10px}.sm-root .bubble{font-size:13px;line-height:1.65;padding:11px 12px}.sm-root .message-row{margin-bottom:16px}.sm-root .composer-area{padding:10px 10px 12px}.sm-root .composer-tabs{margin-bottom:8px}.sm-root .compose-box textarea{font-size:13px;min-height:60px}.sm-root .compose-bottom .primary{font-size:12px;padding:7px 10px;min-height:36px}.sm-root .compose-bottom .primary svg{width:16px}.sm-root .composer-foot{font-size:9px;gap:5px}.sm-root .composer-foot>span:last-child{display:none}.sm-root .draft-label{font-size:9px;margin-left:2px}.sm-root .mobile-context.open{top:74px;right:10px;width:260px}.sm-root .client-body .proto-strip{justify-content:flex-start;padding:0 12px;font-size:9px;height:26px}.sm-root .client-body .proto-strip a{margin-left:auto;font-size:9px}.sm-root .dashboard-frame{top:26px;height:calc(100% - 26px)}.sm-root .support-popup{inset:34px 7px 8px;width:auto;height:auto;border-radius:18px;max-height:none;z-index:15;animation:none}.sm-root .popup-head{padding:17px 15px 14px}.sm-root .popup-heading h1{font-size:16px}.sm-root .popup-heading .head-copy small{font-size:10px}.sm-root .agent-line{margin-top:15px}.sm-root .agent-line strong{font-size:12px}.sm-root .agent-line small{font-size:10px}.sm-root .support-popup .messages{padding:0 13px 6px}.sm-root .support-popup .bubble{font-size:13px;padding:11px 12px}.sm-root .support-popup .message-wrap{max-width:94%}.sm-root .support-popup .message-row .avatar{display:none}.sm-root .support-popup .composer-area{padding:10px 12px 13px}.sm-root .support-popup .compose-box textarea{font-size:13px;min-height:58px}.sm-root .support-popup .composer-foot{font-size:9px}.sm-root .support-popup .context-chip strong{font-size:11px}.sm-root .support-popup .context-chip span{font-size:10px}.sm-root .support-popup .context-chip{margin-bottom:17px}.sm-root .support-popup .primary{width:37px;height:37px}.sm-root .chat-launcher{right:16px;bottom:20px}.sm-root .widget-hidden .chat-launcher{display:flex}.sm-root .client-body:not(.widget-hidden) .chat-launcher{display:none}.sm-root .client-body .toast{bottom:20px}.sm-root .popup-head .pill{font-size:9px;padding:0 6px}.sm-root .shot-dialog>section{padding:17px}}

.sm-root .row-bottom .row-topic:first-child{min-width:0;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.sm-root .row-bottom .row-topic:last-child{flex-shrink:0;white-space:nowrap}

/* Concept 02: compact messenger, with the same readable message text. */
.sm-root .top{height:64px;max-width:1348px;padding:0 14px}.sm-root .top .brand{font-size:20px;gap:10px}.sm-root .top .brand img{width:31px;height:30px}.sm-root .top-left,.sm-root .top-right{gap:12px}
.sm-root .operator-shell{width:calc(100% - 28px);max-width:1320px;height:min(640px,calc(100dvh - 78px));margin:0 auto 14px;grid-template-columns:52px 268px minmax(0,1fr) 226px;border-radius:12px}
.sm-root .rail{padding:12px 7px;gap:8px}.sm-root .rail .rail-item{width:36px;height:36px;border-radius:9px}.sm-root .rail .rail-bottom{gap:8px}
.sm-root .inbox-head{padding:14px 13px 10px}.sm-root .inbox-title{margin-bottom:2px}.sm-root .inbox-title h1{font-size:18px}.sm-root .inbox-head>p{display:none}.sm-root .search{height:34px;margin-top:10px}.sm-root .filters{padding:0 10px 8px}.sm-root .filter{padding:5px 7px}
.sm-root .conversations{padding:0 7px 8px}.sm-root .conversation-row{padding:9px 8px;gap:9px;margin-bottom:2px;border-radius:9px}.sm-root .conversation-row .avatar{width:33px;height:33px;border-radius:10px;font-size:10px}.sm-root .snippet{margin-top:4px}.sm-root .row-bottom{margin-top:4px;gap:5px}.sm-root .inbox-footer{padding:9px 13px}
.sm-root .conversation-head{min-height:60px;padding:10px 14px;gap:10px;flex-shrink:0}.sm-root .conversation-head>.avatar{width:34px;height:34px;border-radius:10px;font-size:10px}
.sm-root .messages{padding:0 15px 6px;display:flex;flex-direction:column}.sm-root .date{margin:10px 0 8px;flex-shrink:0}.sm-root .context-chip{max-width:none;margin:0 0 10px;padding:6px 9px;gap:8px;border-radius:8px;flex-shrink:0}.sm-root .context-chip>div{display:flex;align-items:center;gap:8px;flex-wrap:wrap}.sm-root .context-chip .source-logo{width:23px;height:23px;border-radius:6px}.sm-root .context-chip span{font-size:10px}
.sm-root .message-row{gap:7px;margin-bottom:10px;flex-shrink:0}.sm-root .message-meta{display:flex;align-items:center;justify-content:space-between;gap:12px;margin-bottom:3px;line-height:1.35}.sm-root .message-time{margin:0;font-size:10px;white-space:nowrap}.sm-root .bubble{padding:8px 10px;line-height:1.5;font-size:13px;border-radius:10px 10px 10px 3px}.sm-root .outgoing .bubble{border-radius:10px 10px 3px 10px}.sm-root .system-message{flex-shrink:0;margin:10px 0}.sm-root .file-card{padding:7px;margin-top:7px;gap:8px}.sm-root .file-thumb{width:36px;height:30px}
.sm-root .composer-area{padding:8px 12px 9px;flex-shrink:0}.sm-root .composer-tabs{margin-bottom:6px}.sm-root .tabs{gap:12px}.sm-root .tabs button{padding-bottom:3px}.sm-root .compose-box{border-radius:9px}.sm-root .compose-box textarea{min-height:44px;padding:8px 10px 2px;font-size:13px;line-height:1.5}.sm-root .compose-bottom{padding:2px 6px 5px}.sm-root .compose-bottom .primary{min-height:34px;padding:6px 10px}.sm-root .composer-foot{margin-top:5px}.sm-root .ai-draft{padding:6px 9px;margin-bottom:6px}
.sm-root .context-panel{padding:15px 13px}.sm-root .context-panel h3{margin-bottom:11px}.sm-root .client-id{gap:9px;margin-bottom:12px}.sm-root .client-id .avatar{width:33px;height:33px;border-radius:10px;font-size:10px}.sm-root .context-item{padding:9px 0}.sm-root .context-item>small{margin-bottom:3px}.sm-root .source-link{margin-top:5px;gap:6px}.sm-root .quick-actions{gap:6px;margin-top:10px}.sm-root .quick-actions .secondary{font-size:11px;min-height:31px;padding:5px 7px}.sm-root .quick-actions svg{width:15px;height:15px}.sm-root .context-note{display:none}
.sm-root .support-popup{right:20px;bottom:76px;width:400px;height:min(600px,calc(100dvh - 112px));border-radius:14px}.sm-root .popup-head{padding:11px 13px 10px;flex-shrink:0}.sm-root .popup-heading{gap:8px}.sm-root .popup-heading>.brand-orb{width:30px;height:30px;border-radius:9px}.sm-root .popup-heading>.brand-orb img{width:21px;height:21px}.sm-root .popup-heading h1{font-size:15px}.sm-root .popup-heading .head-copy small{font-size:10px;margin-top:1px}.sm-root .agent-line{margin-top:8px;gap:7px}.sm-root .agent-line .avatar{width:26px;height:26px;border-radius:8px;font-size:9px}.sm-root .agent-line small{display:none}.sm-root .agent-line .pill{line-height:20px}
.sm-root .support-popup .messages{padding:0 12px 4px}.sm-root .support-popup .date{margin:8px 0 7px}.sm-root .support-popup .context-chip{padding:6px 8px;margin-bottom:10px;gap:7px}.sm-root .support-popup .message-row{margin-bottom:10px;gap:6px}.sm-root .support-popup .bubble{padding:8px 10px;font-size:13px;line-height:1.5}.sm-root .support-popup .message-meta{margin-bottom:3px}.sm-root .support-popup .composer-area{padding:8px 10px 9px}.sm-root .support-popup .compose-box textarea{min-height:44px;padding:8px 10px 2px;font-size:13px;line-height:1.5}.sm-root .support-popup .compose-bottom{padding:1px 5px 4px}.sm-root .support-popup .composer-foot{margin-top:4px}.sm-root .support-popup .file-card{padding:6px;margin-top:6px}.sm-root .support-popup .file-thumb{width:31px;height:27px}.sm-root .chat-launcher{right:20px;bottom:18px;padding:7px 12px 7px 8px;gap:8px;border-radius:12px}.sm-root .chat-launcher .brand-orb{width:29px;height:29px;border-radius:9px}.sm-root .chat-launcher .brand-orb img{width:22px;height:22px}.sm-root .offline-banner{flex-shrink:0}
@media(max-width:1200px){.sm-root .operator-shell{grid-template-columns:46px 248px minmax(0,1fr)}.sm-root .mobile-context.open{top:62px;padding:13px}}
@media(max-width:900px){.sm-root .operator-shell{grid-template-columns:222px minmax(0,1fr);max-width:none;height:min(640px,calc(100dvh - 76px));width:calc(100% - 24px);margin:0 12px 12px}.sm-root .top{height:64px;padding:0 14px}.sm-root .conversation-head{padding:10px 12px}.sm-root .messages{padding:0 12px 6px}.sm-root .conversation-name{font-size:12px}.sm-root .composer-area{padding:8px 10px}.sm-root .support-popup{width:400px;height:min(600px,calc(100dvh - 112px))}}
@media(max-width:600px){.sm-root .top{height:60px;padding:0 18px}.sm-root .top .brand{font-size:20px;gap:9px}.sm-root .top .brand img{width:29px;height:28px}.sm-root .top-right{gap:8px}.sm-root .top-right:before{font-size:11px}.sm-root .top .icon-btn{width:36px;height:36px}.sm-root .operator-shell{width:calc(100% - 12px);height:min(680px,calc(100dvh - 66px));margin:0 6px 6px;border-radius:11px;display:block}.sm-root .inbox-head{padding:14px 12px 10px}.sm-root .inbox-title h1{font-size:21px}.sm-root .filters{padding:0 10px 8px;gap:4px}.sm-root .filter{padding:5px 8px}.sm-root .conversation-row{padding:10px 8px;gap:9px}.sm-root .conversation-name{font-size:13px}.sm-root .conversation-row .avatar{width:34px;height:34px;font-size:11px}.sm-root .conversation-head{min-height:58px;padding:9px 10px;gap:7px}.sm-root .conversation-head .detail{max-width:190px;white-space:nowrap;text-overflow:ellipsis;overflow:hidden}.sm-root .conversation-head>.avatar{width:30px;height:30px}.sm-root .messages{padding:0 10px 4px}.sm-root .message-row{margin-bottom:10px}.sm-root .bubble{padding:8px 10px;line-height:1.5}.sm-root .context-chip>div{gap:2px 8px}.sm-root .context-chip{margin-bottom:10px}.sm-root .composer-area{padding:7px 8px 8px}.sm-root .compose-box textarea{min-height:56px;padding:7px 9px 2px}.sm-root .compose-bottom .primary{min-height:36px}.sm-root .mobile-context.open{top:60px}.sm-root .support-popup{inset:auto 6px 6px;width:auto;height:min(640px,calc(100dvh - 38px));border-radius:12px}.sm-root .popup-head{padding:10px 12px 9px}.sm-root .agent-line{margin-top:7px}.sm-root .support-popup .messages{padding:0 10px 4px}.sm-root .support-popup .bubble{font-size:13px;padding:8px 10px}.sm-root .support-popup .composer-area{padding:7px 9px 8px}.sm-root .support-popup .compose-box textarea{min-height:56px;font-size:13px}.sm-root .support-popup .primary{width:36px;height:36px;min-height:36px}.sm-root .chat-launcher{right:12px;bottom:14px}}

/* Concept 03: full-screen workspace; the landscape belongs inside the chat. */
.sm-root[data-page=operator]{overflow:hidden}
.sm-root .top{height:64px;max-width:none;padding:0 24px;background:var(--surface);border-bottom:1px solid var(--line)}
.sm-root .operator-shell{width:100%;max-width:none;height:calc(100dvh - 64px);margin:0;border:0;border-radius:0;background:transparent;backdrop-filter:none;box-shadow:none}
.sm-root .operator-shell:before{display:none}.sm-root .rail,.sm-root .inbox,.sm-root .operator-shell>.context-panel{background:var(--surface)}
.sm-root .conversation{background:color-mix(in srgb,var(--paper) 68%,transparent);backdrop-filter:blur(4px)}
@media(max-width:900px){.sm-root .operator-shell{width:100%;max-width:none;height:calc(100dvh - 64px);margin:0;border-radius:0}.sm-root .top{height:64px;padding:0 20px}}
@media(max-width:600px){.sm-root .top{height:60px;padding:0 18px}.sm-root .operator-shell{width:100%;height:calc(100dvh - 60px);margin:0;border-radius:0}}

.sm-root{position:relative;isolation:isolate;min-width:0}.sm-root [hidden]{display:none!important}
body.sm-host{margin:0;background:#071326}.sm-root.client-body{height:0;min-height:0;background:none;pointer-events:none;position:static}.sm-root.client-body:before{display:none}.sm-root .support-popup{pointer-events:auto;z-index:180;box-shadow:0 16px 70px #0007;bottom:18px}.sm-root .support-popup[hidden]{display:none}
.sm-root .messages{min-height:0;overflow:auto;overscroll-behavior:contain;scrollbar-width:thin;overflow-wrap:anywhere}.sm-root .conversation{min-width:0;min-height:0}.sm-root .bubble{white-space:pre-wrap;overflow-wrap:anywhere}.sm-root .message-wrap{min-width:0}.sm-root .sm-error{padding:7px 10px;border:1px solid #f1b85e66;background:#f1b85e12;border-radius:7px;font-size:12px;color:var(--text);margin-bottom:7px}.sm-root .sm-error button{color:var(--blue);text-decoration:underline}.sm-root .sm-welcome{margin:auto;padding:22px 15px;max-width:350px;text-align:center;color:var(--muted)}.sm-root .sm-welcome h2{color:var(--text);font-size:18px;margin:10px 0}.sm-root .sm-welcome p{font-size:13px}.sm-root .sm-welcome>svg{width:32px;height:32px;color:var(--blue)}.sm-root .sm-empty{height:100%;display:flex;align-items:center;justify-content:center}.sm-root .sm-note{background:color-mix(in srgb,#dca74a 10%,var(--paper));border:1px solid #dca74a44;padding:9px;border-radius:8px;margin:8px 0;white-space:pre-wrap;font-size:12px}.sm-root .sm-note small{display:block;color:var(--muted);font-size:10px;margin-bottom:4px}.sm-root .sm-notes-label{font-size:11px;color:var(--muted);margin-top:12px}.sm-root .sm-image{max-width:220px;max-height:140px;display:block;object-fit:contain;border-radius:7px;margin-top:7px;cursor:zoom-in}.sm-root .sm-attachment{display:flex;align-items:center;gap:6px;font-size:11px;padding:5px 9px;color:var(--blue);overflow:hidden}.sm-root .sm-attachment span{overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.sm-root .sm-history-more{align-self:center;color:var(--blue);font-size:11px;padding:8px}.sm-root .sm-sr{position:absolute;width:1px;height:1px;clip-path:inset(50%);overflow:hidden}.sm-root .sm-login{max-width:360px;margin:auto;width:calc(100% - 36px);padding:24px;border:1px solid var(--line);border-radius:14px;background:var(--surface)}.sm-root .sm-login h1{margin-bottom:8px}.sm-root .sm-login p{color:var(--muted);font-size:12px;margin-bottom:16px}.sm-root .sm-login label{font-size:12px;display:block;margin:12px 0}.sm-root .sm-login input{display:block;width:100%;margin-top:5px;background:var(--field);border:1px solid var(--line);border-radius:7px;padding:10px}.sm-root .sm-login .primary{width:100%;margin-top:6px}.sm-root .sm-login-wrap{height:calc(100dvh - 64px);display:flex}.sm-root .sm-operator-name{font-size:12px;color:var(--muted);max-width:230px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.sm-root .head-copy{min-width:0}.sm-root .head-copy .detail{overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.sm-root .head-actions{flex-shrink:0}.sm-root .context-panel strong,.sm-root .context-panel small{overflow-wrap:anywhere}.sm-root .compose-box textarea{resize:none;max-height:120px;overflow:auto;display:block;width:100%;color:var(--text)}.sm-root .composer-area{background:var(--surface)}.sm-root .sm-lightbox{position:fixed;inset:0;z-index:200;background:#04101be8;display:flex;align-items:center;justify-content:center;padding:45px 12px}.sm-root .sm-lightbox img{max-width:100%;max-height:100%;object-fit:contain}.sm-root .sm-lightbox button{position:absolute;right:12px;top:10px;color:white}.sm-root .inbox-footer{display:flex;gap:5px;align-items:center}.sm-root .context-toggle{display:none}.sm-root .sm-loading{color:var(--muted);font-size:12px;padding:15px}.sm-root .compose-bottom .draft-label{overflow:hidden;text-overflow:ellipsis;white-space:nowrap;max-width:150px}.sm-root .conversation-info{min-width:0}.sm-root .conversation-name>span,.sm-root .company-line,.sm-root .snippet{overflow:hidden;text-overflow:ellipsis;white-space:nowrap;display:block}.sm-root .conversation-name>span{max-width:160px}.sm-root .inbox{min-height:0}.sm-root .conversations{overflow:auto;min-height:0}.sm-root .inbox-title .pill{margin-left:auto}.sm-root .filters{gap:3px}.sm-root .filter{font-size:11px}.sm-root .filter b{margin-left:4px}.sm-root .sm-note-mode{border-color:#dca74a88}.sm-root .sm-current-view{color:var(--muted);font-size:10px;padding:6px 12px;border-bottom:1px solid var(--soft-line)}
@media(max-width:1200px){.sm-root .context-toggle{display:inline-flex}.sm-root .sm-operator-name{max-width:170px}}
@media(max-width:600px){.sm-root .top-right:before{display:none}.sm-root .sm-operator-name{display:none}.sm-root .support-popup{bottom:6px}.sm-root .sm-login-wrap{height:calc(100dvh - 60px)}.sm-root .conversation-name>span{max-width:220px}.sm-root .compose-bottom .draft-label{max-width:120px}.sm-root .mobile-context.open{max-width:calc(100vw - 20px);max-height:calc(100dvh - 150px);overflow:auto}}
.sm-root.client-body{isolation:auto}.sm-root.client-body .support-popup{z-index:2000}
.sm-root .avatar img{width:70%;height:70%;object-fit:contain;display:block}
.sm-root .filters{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:3px}.sm-root .filter{font-size:10px;padding:5px 2px;min-width:0}.sm-root .filter b{margin-left:2px}.sm-root .avatar.agent:after{display:none}
.sm-root .support-popup .primary{width:auto;min-width:105px;height:34px;min-height:34px}.sm-root .support-popup .primary span{display:inline}.sm-root .avatar.agent:before,.sm-root .avatar.agent:after{display:none}
@media(max-width:600px){.sm-root .support-popup .primary{width:36px;min-width:36px;height:36px}.sm-root .support-popup .primary span{display:none}}